RELATIONS focuses specifically on supplier relationship management, filling the gaps that ERP systems often overlook. While an ERP manages financial transactions and procurement operations, LeanLinking SRM enhances supplier collaboration, performance tracking, compliance automation, and risk management—giving procurement teams deeper insights and control over their supplier network. Unlike most competitors, LeanLinking SRM supports the full SRM cycle and is built in close collaboration with procurement professionals.

Yes, integration is possible – we provide a flexible and robust API solution. While there is no plug-and-play integration, our open API allows you to connect RELATIONS to your ERP, procurement, and business intelligence systems to ensure seamless data flow and minimize duplicate work. You can also collect data directly in LeanLinking SRM through automated surveys and scored inputs.

Our platform is hosted on Microsoft Azure, with data centers located in Ireland and the Netherlands. We follow best-in-class security standards including encryption, role-based access control, and multiple redundancies to ensure secure, GDPR-compliant data handling.

We have a dedicated onboarding team to support you through every step—from data collection and system configuration to user training. Our standard onboarding period is approximately three months. Your IT team will be involved during the setup phase to ensure a smooth technical handover. You’ll also be guided through how to segment suppliers and set up workflows, surveys, and scorecards based on your needs.

Our Base Fee includes access to core modules such as: Supplier Management, Compliance Tracking, Reviews & Surveys, Actions, Owler Extended Supplier Data (real-time supplier updates), Third-Party API Integration (scope-dependent), Ongoing Customer Support.

Yes, LeanLinking SRM includes detailed user permission settings. You can assign access based on teams, roles, regions, or business units, ensuring the right stakeholders see only what they need—while maintaining full governance over sensitive supplier information.

Suppliers interact through secure, link-based workflows. They receive email notifications to submit surveys, upload compliance documents, or respond to NCRs—without needing to log in to the system. This makes it easy for suppliers to collaborate while keeping your workflows structured and trackable.

Absolutely. You can segment suppliers into types like strategic, operational, key, and bottleneck, and tailor compliance, performance, and collaboration workflows accordingly. This enables smarter prioritization and more strategic supplier management.

Yes. LeanLinking SRM lets you define and track both hard KPIs (e.g. delivery performance, order accuracy) and soft KPIs (e.g. stakeholder satisfaction, communication quality). You can monitor trends over time and consolidate insights across scorecards, segments, or regions to proactively manage supplier performance.

Yes. LeanLinking SRM allows full customization of reviews and surveys. Whether you're assessing onboarding, quality metrics, or stakeholder feedback, you can build your own templates or use ready-made options to automate data collection and review cycles (e.g., quarterly site reviews).

We perform automatic daily backups and maintain over 99.9% uptime. Our Azure-based infrastructure ensures high availability, disaster recovery readiness, and continuous access to your supplier data.

Yes, LeanLinking SRM is designed for global use. You can manage data by business unit or region while keeping everything consolidated under one platform—perfect for decentralized teams that still require oversight and standardization.

LeanLinking SRM sends automated reminders to suppliers. You can also monitor outstanding tasks and follow up manually or escalate within your team. Responsibility and accountability can be delegated using the platform’s action management tools.

Yes. You can easily export supplier data, compliance documents, survey results, and activity logs. This helps simplify audit preparation and ensures you can provide a full trail of supplier engagement when needed.

Yes. Our built-in NCR (Non-Conformance Report) module lets you log issues, request root cause analysis, define corrective actions, assign responsibility, and track resolution over time—ensuring transparency and continuous improvement.

Yes. LeanLinking SRM includes a built-in collaboration space where procurement teams can log meetings, share updates, assign tasks, and track supplier-related activities. This reduces siloed communication and keeps everyone aligned on supplier performance and follow-ups.

Owler is a built-in third-party data provider that delivers real-time updates on your suppliers, such as executive changes, company acquisitions, and key business events. This gives you external context to support supplier risk assessments and strategic planning.

Yes. You can build structured development plans to align suppliers with your strategic goals. Choose from templates or customize your own, track progress, and link tasks or metrics to ensure suppliers are improving in the right areas.

LeanLinking SRM is built with procurement teams, not just for them. It supports the full SRM cycle—from onboarding and segmentation to performance, compliance, and collaboration. Unlike tools that only cover one or two areas, RELATIONS offers an end-to-end solution that reflects real-world procurement workflows.